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ETRC Help FAQs

FILES

How can I find my lost files? 这将适用于他们创建但不知道保存到哪里的文档.

How do I find the document I downloaded?

SOUND

How do I get sound to work on my computer?

我如何让我的内部麦克风在我的电脑上工作?

如何让我的外接麦克风在我的电脑上工作?

Why is my external speaker not working?

Triton有学生可以使用的扬声器吗?

Triton有学生可以使用的耳机吗?

Triton有学生可以使用的外部麦克风吗?

EMAILS

How do I access the email system?

How do I log into my email? (This is for first time users)

我怎么更改我的密码,它说它已经过期了?

如何在电子邮件密码过期前更改密码?

COMPUTER/TECHNOLOGY

Triton是否为学生提供软件折扣? If not, where can I get a discount?

我可以得到帮助来设置我上课需要的软件吗?

Triton有学生可以使用的笔记本电脑或平板电脑吗?

Why is my camera not working?

My computer is slow, what should I do?

我的电脑死机了,我的鼠标动不了,我该怎么办?

My computer will not boot, what should I do?

I cannot log in, what do I do?

我的网络不工作,它说没有连接,请帮忙.

My internet is slow, please help.

哪些网站可以让学生虚拟地一起学习?

How do I log into BlackBoard?

我在哪里可以得到更多的帮助与黑板和如何使用黑板协作?

Blackboard不允许我通过手机点击视频/麦克风选项. What must I do?

How can I get help with Outlook?

Does Triton have webcams for student use?

Triton有学生可以使用的移动热点吗?

Triton借给Triton学生什么技术?

Why is my Wi-Fi hotspot not connecting?

为什么我连接的热点没有互联网?

How do I connect to mobile hotspot?

EXAMS

我在参加在线考试时遇到了困难,我该如何获得帮助?

仍然需要你的问题的答案,提交一个 Online Help Center Form

Additional Contact Information:
IT HELP DESK - 708-456-0300 x3375
图书馆问讯处- 708-456-0300 x3215
ETRC/BLACKBOARD - 708-456-0300 x3361或x3039
ETRC Email etrchelp@gatheringovbats.net
ETRC (additional resources) http://ri27jp.gatheringovbats.net/academics/online-flex-learning/